- Home equipment: 1 – 4 working days
- AirTracks: 7 – 14 working days
- Custom sizes: Ask for possibilities
Important: Please check wether you bought your AirTrack Factory from us directly, or from one of our resellers. The information below only applies when you’ve placed your order at AirTrack Factory. If you’ve puchased the items through a reseller, please contact them for support.
Please check wether you bought your AirTrack Factory from us directly, or from one of our resellers. The information below only applies when you’ve placed your order at AirTrack Factory. If you’ve puchased the items through a reseller, please contact them for support.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original bag, if applicable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: AirTrack Factory, Bijsterhuizen 1178, Nijmegen, GE, 6546AS, The Netherlands.
To return your product, you should mail your product to: AirTrack Factory, Bijsterhuizen 1178, Nijmegen, 6546AS, The Netherlands.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Frequently asked questions
What is the lifespan of an AirTrack?
With proper use and care a lifespan of 7 years or longer is nothing out of the ordinary. Please do be careful that our equipment is not dragged over the floor. Also make sure that there are no sharp objects underneath it when training. This will make sure your AirTrack will last for years to come!
How long does it take to inflate an AirTrack?
Inflation time depends on the blower and the length and width of an AirTrack. Inflation usually takes only a few minutes. Our biggest standard AirTrack P3 takes about 5 minutes with the included Hikoki blower.
What is the estimated delivery time for an AirTrack?
Most of our standard sizes are on stock year-round. In most cases, delivery time for our professional AirTracks is between 7 and 14 days. If for some reason the requested size is out of stock, we will contact you directly.