Delivery

Delivery time

  • Home equipment: 1 – 4 working days
  • AirTracks: 7 – 14 working days
  • Custom sizes: Ask for possibilities

Returns

Important: Please check wether you bought your AirTrack Factory from us directly, or from one of our resellers. The information below only applies when you’ve placed your order at AirTrack Factory. If you’ve puchased the items through a reseller, please contact them for support.
Important
Please check wether you bought your AirTrack Factory from us directly, or from one of our resellers. The information below only applies when you’ve placed your order at AirTrack Factory. If you’ve puchased the items through a reseller, please contact them for support.

Return policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original bag, if applicable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@airtrackfactory.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@airtrackfactory.com and send your item to: AirTrack Factory, Bijsterhuizen 1178, Nijmegen, GE, 6546AS, The Netherlands.

Shipping
To return your product, you should mail your product to: AirTrack Factory, Bijsterhuizen 1178, Nijmegen, 6546AS, The Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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FAQ

  • Vilken är den adekvata livslängden på en AirTrack?

    Med adekvat användning och underhåll så är en livslängd på 7 år eller längre ej en ovanlig företeelse. Undvik att släpa din utrustning över golvet för att undvika onödiga skador. Säkerställ även att det ej förekommer några vassas föremål på marken under tiden som du tränar utomhus. Du rekommenderas även att lagra AirTracks på torra och skyddade utrymmen. Detta kommer bidra till att din AirTrack per automatik blir en favorit bland all din träningsutrustning i många år framöver!

  • Hur lång tid tar det att blåsa upp en AirTrack?

    Inflationstiden hos en AirTrack beror på fläkten, längden och bredden. Inflationen tar vanligtvis bara några minuter i genomsnitt. Vår största AirTrack P3 tar cirka 5 minuter att inflatera med hjälp av den medföljande Hikoki-blåsaren.

  • Vilken är den beräknade leveranstiden för ett AirTrack?

    De flesta av våra standardstorlekar finns i lager året runt. I de flesta fall är leveranstiden för våra professionella AirTracks mellan 7 och 14 dagar. Om den begärda storleken av någon anledning inte finns i lager så kommer vi att kontakta dig direkt.

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